Privacy Policy

Effective from the 1st August 2024

1. Introduction: Learn Spark Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including training courses and other educational services provided to schools and colleges, as well as when you purchase any of our tangible products.

2. Information We Collect: We may collect and process the following personal information:

• Contact Information: Name, address, email address, phone number.
• Payment Information: Credit card details, billing address, and other payment information.
• Educational Information: Details of the courses and services you have enrolled in or purchased.
• Technical Information: IP address, browser type, and usage data collected through cookies and similar technologies.

3. How We Use Your Information: We use your personal information for the following purposes:

• Providing Services: To deliver the courses and training services you have requested.
• Processing Payments: To process payments for services and manage billing.
• Communication: To send you updates, newsletters, and other information related to your enrolment or use of our services.
• Customer Support: To provide customer support and respond to your enquiries.
• Compliance and Legal Obligations: To comply with legal obligations and protect our rights and interests.

4. Sharing Your Information: We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, email delivery, and customer support.
• Legal Requirements: Authorities or other entities when required by law or to protect our legal rights.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security: We implement appropriate technical and organisational measures to protect your personal

information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Your Rights: You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Objection: Object to the processing of your personal information in certain circumstances.
• Restriction: Request restriction of processing your personal information in certain cases.
• Portability: Request the transfer of your personal information to another organisation in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

7. Retention of Your Information: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Learn Spark Ltd
Office 9, Enterprise House
WIN Business Park
Newry
BT35 6PH

Email: enquiries@learnspark.co.uk

Tele: +44 (0)28 3083 3942

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.