Engaging in a difficult conversation, particularly with a parent/guardians, is rarely anticipated with enthusiasm. Many teachers and school leaders experience anxiety when contacting parents/guardians to discuss a child's academic struggles or behavioural issues. There's uncertainty about how the conversation will be received — will the parent/guardians resist, questioning the approach to help their child? Will they even show an interest at all? It's understandable why such interactions and conversations are often dreaded. However, with a thoughtful approach, using appropriate language, maintaining a balance between speaking and actively listening, and keeping the focus on the student, it is possible to transform these discussions into productive and potentially successful interactions that resolve the issue.
Throughout the course, we will delve into various scenarios involving different types of parents and common situations encountered by leaders. We will explore effective language techniques aimed at de-escalating tensions and promoting a calm, focused, and productive atmosphere during these encounters. The course consistently underscores fundamental principles encapsulated in our 'Core Considerations of Challenging Conversations'.
Leaders will leave the course equipped with enhanced knowledge and confidence in effectively managing difficult interactions and conversations with parents, ensuring better outcomes for students and fostering stronger school-home partnerships.
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