Effective leaders clearly communicate their vision, provide training and support to their team, and work tirelessly to maintain their motivation and resources. They create detailed action plans that outline milestones and responsibilities, establishing a structured framework for achieving change and progress. Despite these efforts, resistance can still emerge among staff, manifesting as hesitation or attempts to obstruct progress. In such instances, leaders must directly confront these challenges, engaging in difficult conversations and addressing concerns head-on. Unfortunately, many leaders feel unprepared for these situations and may either avoid confronting issues or escalate them to higher management.
This course aims to empower leaders by enhancing their skills and confidence when engaging in these encounters, offering a platform to refine their technique and approach. Through practical scenarios involving challenging individuals and circumstances, participants will learn effective language and strategies to de-escalate tensions and foster productive interactions. The course emphasises the key principles encapsulated in our 'Core Considerations of Challenging Conversations'.
Leaders will emerge from the course with heightened knowledge and confidence in managing difficult interactions and conversations effectively.
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